Moveworks
Introduction: Discover Moveworks' agentic AI Copilot platform that empowers employees with instant answers, task automation, and generative AI capabilities while ensuring enterprise security and compliance.
Pricing Model: Enterprise pricing (Contact sales) (Please note that the pricing model may be outdated.)
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In-Depth Analysis
Overview
- Enterprise AI Copilot Platform: Moveworks is an AI-powered platform designed to automate employee support across IT, HR, finance, and facilities by resolving requests through natural language conversations in tools like Slack and Microsoft Teams.
- Large-Scale Enterprise Focus: Tailored for organizations with 2K+ employees, it integrates with 100+ enterprise systems (ServiceNow, SharePoint) to streamline workflows while maintaining security protocols.
- Generative AI Leadership: Leverages proprietary MoveLM models alongside advanced LLMs to enable contextual understanding, automated task execution, and content generation while respecting organizational permissions.
Use Cases
- IT Workflow Optimization: Reduced ticket volume by 74% at Mercari US through automated password resets and device troubleshooting via Slack integration.
- HR Self-Service Enablement: Automated resolution of common employee queries regarding benefits enrollment, policy clarifications, and payroll adjustments without human intervention.
- Cross-Platform Productivity: Recovers ~5 weeks/year per employee by eliminating app-switching through unified chat-based access to enterprise systems.
Key Features
- Agentic Reasoning Engine: Combines generative AI with deterministic automation to analyze requests, devise resolution plans, and execute actions via API-connected plugins for systems like Okta and Jira.
- Multilingual 24/7 Support: Provides instant assistance in over 100 languages with real-time translation capabilities for global workforces.
- Vertical-Specific Automation: Pre-built solutions for IT ticket resolution (password resets), HR inquiries (PTO policies), facilities management (equipment requests), and internal comms message personalization.
Final Recommendation
- Optimal for Complex Enterprises: Organizations with fragmented systems across multiple departments will maximize ROI through centralized AI orchestration.
- Strategic Multilingual Deployments: Recommended for global teams requiring consistent support quality across diverse linguistic environments.
- Future-Proof Automation Foundation: Enterprises investing in scalable AI infrastructure benefit from Moveworks' plugin architecture for expanding use cases without code changes.
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